// Legal

Delivery Policy

Last updated: 15 July 2026

1. Where we deliver

We currently deliver to addresses within the United Kingdom. If you'd like delivery elsewhere, contact us at info@nextgenmindltd.online before ordering and we'll confirm whether it's possible and at what cost.

2. Dispatch and delivery times

  • In-stock items are dispatched within 1–2 working days of order confirmation (for BACS Direct Debit orders — of payment clearing).
  • Standard UK delivery: 2–4 working days from dispatch.
  • Express UK delivery: 1–2 working days from dispatch (where offered at checkout).
  • In line with the Consumer Rights Act 2015, unless a different date is agreed, we will deliver goods no later than 30 days after the contract is formed. If we cannot, you may cancel for a full refund.

3. Delivery costs

Delivery charges (if any) are calculated and displayed at checkout before you pay. From time to time we may offer free delivery over a stated order value; any such offer will be shown on the shop page.

4. Tracking and receipt

Once your order is dispatched, we send a confirmation email with tracking details where available. Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to take possession of them.

5. Missed, delayed or lost deliveries

  • If a delivery attempt fails, the courier will leave instructions for redelivery or collection.
  • If your order has not arrived within the estimated window, contact us and we will investigate with the courier.
  • If an order is lost in transit, we will send a replacement or issue a full refund — your choice.

6. Damaged items

Please check your parcel on arrival. If goods arrive damaged, email photos to info@nextgenmindltd.online within a reasonable time and we will arrange a replacement or refund at no cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Returns and cancellation

Your 14-day right to cancel and return goods is described in section 6 of our Terms & Conditions. Return postage for unwanted (non-faulty) goods is paid by the customer; return postage for faulty or incorrect goods is paid by us.

8. Questions

Anything unclear? Email info@nextgenmindltd.online or call +44 7476 651941 (Mon–Fri, 9:00–18:00 UK time).